SHIPPING & PICK UPS

CHRISTMAS CHANGES.

YOUR ORDERS WILL BE CREATED AS SOON AS POSSIBLE. ORDERS MADE AS OF THE 24TH DEC 2020- 5TH JAN 2021-   PLEASE ALLOW FOR UP TO 10 BUSINESS DAYS FOR US TO CREATE YOUR ORDERS. 

 

IF YOU HAVE ANY URGENT REQUESTS PLEASE CONTACT US BEFORE YOU MAKE YOUR ORDER. 

 

SHIPPING AND PICK UP INFO:

We are proud to say that we provide one of the fastest services in our area for preparing and shipping your made to order dried flower arrangements AUS WIDE.

We offer pick up options and also AUS WIDE shipping options.


SHIPPING QUALITY:

The shipping providers we use allow us to provide our low shipping rates that we do.
Our packages are all sent with our main goal in mind- to be as ECO- FRIENDLY as we can be, by using cardboard packaging and biodegradable packing peanuts.
This allows us to ship all of our floral items, as well as our fragile pots AUSWIDE safely, and while maintaining flawless quality and without added plastics.


NO BOX DELIVERY OPTIONS:

If you would like your item to be delivered without a box- in person, please contact us BEFORE you place your order to check that we can do this in your local area.

If your item can be delivered locally by us- you will not receive a box- in attempt to save waste.
Please contact if you would like to request one 0481757933 as soon as you place your order.



SHIPPING COSTS:
LIGHT STEMS AND BUNCHES ARE A FLAT ARE OF $`12 AUS WIDE
POTS ARE A FLAT RATE $17 AUSWIDE

Shipping is based on weight- so of you order LOTS of stems/ multiple bunches/ heavy items the shipping will double up.
If you add to the cart and go through to shipping you can see what it calculates to be.



PREPARATION:

Your items only take up to 4 hours to prepare. YAY!
However, your orders are made in order of when they were placed, and can take anywhere between same day- 3 days to prepare your order, depending on how busy we are.
If you need a speedy service please make contact BEFORE you place your order.. We will always do our best to see where we can squeeze your order in.

In the event that we are waiting for a particular stem to arrive we reserve the right to take up to 5 days to create an item (THIS IS A RARE SITUATION).
If anything will take longer our team will contact you to let you know and give you options to replace/ refund or wait.



TRACKING:

When your order is on the way to you- you will be automatically notified with a  tracking number. You can follow your item and count down the moments until it gets to your door. 
You will also see what carrier has your parcel and you will be able to contact them if needed.
As standard expectations- once the item is posted to you AUS post / courier service is responsible for your item. Please ensure you are having your item delivered to a safe location.



SHIPPING TIMES AND RATES:

STANDARD:
Shipping, itself (NOT INCLUDING PREP/ CREATION TIME) takes 1-2 business days in built up areas.
2-5 days in rural areas/ WA & NT.
NOT GUARANTEED WITH COVID.

EXPRESS:
NEXT DAY AUSWIDE 
NOT GUARANTEED WITH COVID.

SAME DAY/ EXACT DAY:
Please contact us to organise an exact or same day service before placing your QLD order.
0481757933



ERROR IN PLACING AN ORDER:
Please call or TEXT 0481757933 if you have made any errors in the address provided to us ASAP- rather than email, so that we can update it for your before it's handed to the couriers.



PICK UP:

After your order is placed- we will work on creating your piece. This is in order of when the transaction was placed.
You will be notified as soon as it's ready (4 hours to 3 days).
You can then contact us via TEXT 0481757933 to organise a time and day to collect.
Your notification email will include our address in Lawnton and pick up instructions.
Our team will work with you to ensure you can pick up urgently- as we know that you can't wait to get it all set up at home.


We are not always at home (as we are an at home studio) so we STRONGLY recommend that you check for a time that is suitable before you make your way.

IF YOU REQUIRE A SAME DAY PICK UP/ EXACT DAY PICK UP Please contact us before you place your order to ensure this can be done for you.